Refund policy
We aim to be fair. This policy explains when you can request a refund for your Payroll Africa subscription.
30-day money-back guarantee
If you are not satisfied with Payroll Africa within the first 30 days of your paid subscription, contact us and we will refund your first monthly payment in full. No questions asked.
Subscription refunds
Refund requests after the first 30 days are reviewed on a case-by-case basis. We generally issue refunds for unused full months when service was unavailable due to a verified outage on our side, or if you were charged incorrectly due to a billing error.
Refunds are not issued for partial months, unused features, or if the account was cancelled voluntarily after the current billing period started.
Refund process
- Email sales@payrollafrica.co.za with your company name and reason for the refund.
- We aim to respond within two business days.
- Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.
Non-refundable items
Setup services, custom development, one-time onboarding fees, and third-party charges (such as payment gateway fees) are non-refundable unless otherwise agreed in writing.
Questions?
Contact us at sales@payrollafrica.co.za or visit the contact page.
Last updated: 18 August 2026.