An employee cannot see their payslip
The usual causes and how to fix each one.
The run is not finalised
Payslips only become visible after the run is finalised. Check Payroll for a run still in draft.
The employee has not activated self-service
Resend the invitation from Employees → Invite. Until activation, deliver the payslip by email, WhatsApp or SMS.
Wrong email or mobile number
Check the employee record. An old number is the most common cause of a "delivered" SMS the employee never receives.
Payslip PDF will not open
If password protection is enabled, the password is the employee's ID number unless you changed the rule.