I am having trouble logging in
Password resets, locked accounts and 2FA recovery.
Reset your password
Use Forgot password on the sign-in screen. The reset link is valid for 60 minutes.
Not receiving the email
Check spam, then confirm the address is correct with your payroll admin. Our mail is sent from a verified domain, so corporate filters rarely block it — but a quarantine rule can.
2FA device lost
Use a recovery code. If none are available, an account owner can reset 2FA for you from Settings → Team.
Account locked
Repeated failed attempts lock the account temporarily. Wait 15 minutes or ask an owner to unlock it.